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Friday
Jun042010

eBook Mania. Catch It!

Our good friend and client David Meerman Scott recently posted a blog entry regarding eBooks and their purpose within a company’s marketing mix. Visit David’s blog, Web Ink Now and check out his article ‘Nerdy White Papers vs. Hip and Stylish eBooks.’

Over the past few years, Eymer Design has designed a collection of eBooks for David Meerman Scott and others. To download and view a few pieces from our collection, please visit our eBook resource library.

If you are considering an eBook and are looking for someone to do it – just give us a call or drop us an email. We would love to work with you!

Posted via web from eymer's posterous

Tuesday
May182010

Wapatusset, Greyotes, and the Death of Scrim Shaw

The Tiny Mind Gazette is not only a blog filled with humor and satire, it has been a virtual laboratory for exploring social media.

It still gives me great pleasure when I ‘Google’ either ‘Wapatusset’ or ‘Greyote’ and see Tiny Mind Gazette float to the top of the search page.

Wapatusset (Alqonquin for – “White Goat on the Rocks.”) is a fictional New England town that has an uncanny resemblance to my current hometown of Cohasset Massachusetts. Like my town, there is the inherent village charm that was portrayed in the major motion pictures, ‘The Witches of Eastwick” and ‘Housesitter’ – both filmed on location in Cohasset. However, just like a Stephen King novel, there is a quirky, and too often whacky, underbelly.

Both towns are inhabited by wonderful people, but just like Angela Lansbury’s Cabot Cove, there always seem to be bizarre circumstances that bubble to the surface. Trust me, these bubbles are welcoming targets for the Tiny Mind’s left-handed attempts at ridicule and silliness.

As for the Greyotes, I am not sure if they really exist. I first realized the possibility of a half greyhound, half coyote inhabiting our local forests, after enjoying a couple of perfectly chilled martinis at a local watering hole. I was so inspired, then upon returning home, I immediately registered the URL, greyote.com – a project candidate for another day.

The Tiny Mind suddenly percolated to the surface in a similar way, and was quickly acted upon. Through this blog, and Facebook, I met local copywriter Sally Sisson. In a quick Facebook conversation, we discussed the possibility of setting up a humorous weblog, that besides spewing myths and hearsay, would act as a test laboratory and think tank – allowing us, as marketers, to experience firsthand – social networking through blogs, Facebook, Twitter, and LinkedIn.

Tiny Mind has given us a plethora of insight into the behavior of social networking and the humans that move it forward. Quite often we embark on a virtual fishing trip, tossing out slightly offbeat gossip as bait – waiting to see what kind of social networking responses we can reel in. Usually, these comments lead to some sort of reader engagement. However there are occasional entries that we deem brilliant –  that totally fall flat and die. Generally, it provides a quick peek at patterns of human social networking behavior.

For me, the Tiny Mind allows outside-the-box creative thinking and most of all, just plain fun. There are also times when writing a column can relieve some of the stress of everyday life. This includes a recent column entitled ‘Ask a Deli Meat Slicer,' which was a knee-jerk reaction to finding that my pound of Buffalo chicken deli meat had been sliced so thin that the deli zip-lock bag contained nothing but a shredded glob of poultry meat.

Sally and I also manage several flavorful characters including: Scrim Shaw, flamboyant (and creepy) Glenn Denver, out-of-touch Dot Rossi, and the snobbish Jane Peyton. These characters are regular contributors to the Tiny Mind and often comment on posts through the Tiny Mind Facebook Fan Page. I sometimes picture myself as Jim Henson, simultaneously living the lives of several Muppets.

I first met Scrim Shaw while editor the Cohasset Yacht Club newsletter, The Binnacle. Scrim is a well-seasoned and slightly over-salted curmudgeon, who offered sharp wit, most often directed towards the more colorful and interesting yacht club members (especially those that appreciated a good joke). Our collective tenures as coeditors of The Binnacle lasted two years, ending when our comic-cohort, the club’s Commodore, left office and a more serious administration took over. The new Skipper inhabited a more black & white world and preferred more fact over fiction – causing Scrim and me to ‘shove off’ and ‘clear the deck.'

Is Scrim Shaw really dead (as rumored in a recent Tiny Mind News Flash)? I don’t think so. My guess is that he is currently reinventing himself as either a roadie for Jimmy Buffett, a galley cook on an oil tanker, or perhaps, as the first mate of a barefoot cruise ship. Only time will tell.

The life expectancy of the Tiny Mind Gazette is something that Sally and I occasionally discuss. This is especially true, when we both find ourselves too busy with actual paying projects to post a Tiny Mind entry. With this said, there is plenty of opportunity for contributions from the audience. We welcome all articles large and small.

Please feel free to send us your content. Remember, in a cash-strapped world, content is the new king! The Tiny Mind Gazette is a great creative outlet and a fun way to keep in touch with our futuristic present.

Wednesday
May122010

Two Stars for Peace

EYMER Design Laboratories + Think Tank, recently completed an onscreen presentation project for Dr. Martine Rothblatt, Chairman and Chief Executive Officer of United Therapeutics and author of the book, ‘Two Stars for Peace: The Case for Using U.S. Statehood to Achieve Lasting Peace in the Middle East.'

EYMER was hired to develop the presentation, based on the ‘Two Stars Book,' and was presented by Dr. Rothblatt during the 40th Annual Board of Governors Meeting at Ben-Gurion University of the Negev located in Israel. Also during this week’s celebration, Martine and five other distinguished individuals received honorary doctorates from the university.

The 20 minute presentation, outlines Dr. Rothblatt’s concept of creating a peaceful settlement to the Middle East conflict, by allowing both Israel and Palestine to join the United States as the 51st and 52nd states.

Besides the presentation, EYMER developed a project web site, (that contains a video version of the presentation) as well as, a rapidly growing social networking campaign.

In short, his has truly been an extremely rewarding project and one that the Cohasset Massachusetts-based marketing firm will never forget. Thanks to Martine, Rachel, and the rest of the United Therapeutics team!

Peace.

Wednesday
Mar242010

it's your brand, stupid!

We buy the majority of our office supplies from a national, big-box office supply chain. Sure, they have a great name and a clever logotype. They have an extremely comprehensive and user-friendly web site– and almost all the office supply products you will ever need!

Because we are a loyal customer, we receive free next day shipping, monthly ‘check-ins’ from our designated customer service rep, and two or three e-mails a week.

We have tried other office supply retailers, but still prefer this company over their competition. When we run out of ink, paper, post-it notes or our toner runs low – a mid-day telephone call or web site visit, almost guarantees a delivery during the next business day. We, as a customer, have an affinity for this brand.

On a regular basis, their promotional e-mails offer a FREE GIFT with purchase. This is a nice little loyalty perk that used to attract our attention from time to time – perhaps causing us to order a little extra – in order to meet the offer’s minimal dollar amount.

I am not sure whether it was cheesy ‘pleatherette’ tote bag, the hideous harvest gold soup bowls, or the cheap plastic briefcase filled with junky tools (passing itself off as a roadside safety kit). Our FREE GIFTS were nothing but off-brand, sleazy knock-offs– JUNK!

Sure they could be recycled but in to what bin do you throw them? Fortunately, our town dump has a ‘boutique’ for just this purpose – “I should throw it away? But where? I’ll just put it on a shelf in the boutique and someone will be bound to find a use for it.”

I occasionally drop by the boutique to visit my harvest gold soup crockery but it has become blatantly obvious this FREE GIFT is not attracting any attention– even though it can be picked up and driven away for FREE!

Ultimately, rather than becoming more loyal and in-tune with my office supply store’s brand– I now have question regarding the brand’s integrity. After all, your brand is judged by the ‘company that it keeps’ and ‘junk is junk is junk’.

Tuesday
Mar232010

Simple Overcomplexination.

 

I recently purchased a combination extra battery and hard case for my iPhone. In the two weeks that I used to, it was great. Actually, it still is great. I can be on the road for the entire day and still have some battery life left for evening use.

Sometime during the day last Friday, I lost the hard plastic ‘end-cap’ for the case. I was bummed. I searched high & low and retraced many steps – at least those that were practical to retrace. By Sunday, I gave up the cause.

According to instruction manual, the manufacturer’s customer service line would be open at 9:00 a.m. on Monday morning. On Monday, at approximately 9:20 AM, I gave the customer service line a call and spoke with a very friendly woman by the name of Crystal. Crystal was somewhat sympathetic to my (in the scheme of life) minor conundrum and suggested that I go to the company’s web site, click on the support tab and fill out a technical support form.

I hung up the phone and entered  the company’s URL into my browser. I easily found the technical support page and found the technical support form. However, on top of the form was a large gray and green button that said: ‘LIVE HELP ONLINE, click to chat.

Thinking that this might simplify up the process, I clicked on the button and entered my message concerning the missing end-cap. Before long, the text-based support person came on line (through text), and calmly explained that I needed to fill out the technical support form that was located beneath the gray and green ‘LIVE HELP’ button. It just so happened that the technical support person that I had just spoken to on the phone was also working the ‘click to chat’ desk. I said my goodbye to Crystal, clicked out of the chat, filled out the technical support form, and clicked the SEND button.

An hour or so later, I received email notification that my request had been logged, given a job ticket number and that I would be notified again within 24 hours. By the close of business Monday, I received an email notice from Mike in technical support. My end-cap would soon be sent out and that I should expect its arrival within the next 5 business days. This is great. I am very happy.

However, I keep thinking that when it is all said and done, we have– through technology overcomplexinated* even the simplest human interaction?

What, if in my original phone call, Crystal would have taken down my contact information and dropped the end-cap in the mail. Instead, a multiple step, multiple person, multiple machine process was put into motion. Rather than taking 5 minutes– the synchronized series of multiple events involved a whole day!

*Thanks Claude, I love that term. Thanks for allowing me to steal it.